We are here to answer your questions and address your concerns. Speak to a Member Relations Specialist in person or via phone, connect with us on Facebook or Twitter, or contact us online. Don't forget to sign up for email updates.

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Member Service Call Center

Our Member Service Call Center is open 24/7 during the evenings, weekends and most holidays. General information, account information and password assistance is available through the Call Center. Call any branch phone number or 800-865-0445 to speak to a representative.

Get Pre-Approved for a Loan over the Phone!

No time to come by a branch? No laptop at home? Just call us to get pre-approved for a loan! Call any branch phone number or 800-865-0445 to speak to a Nova representative.

To Report a lost or stolen ATM/Debit Card, call your local branch OR (800) 865-0445 and press "5" and then press "2" (for credit) or "3" (for debit).

Did you know? Call your local branch number and press the extension for anyone you need to speak with, no matter where they are located — just press # on your keypad and then spell the person’s name.