The Best Digital Online and Mobile Banking Experience
eBRANCH
Nova CU's eBranch gives you control of your financial life ... Any time, Any where! New and enhanced Digital Online and Mobile App Banking Services available February 21, 2023.
What's new in our digital banking service?
We think you will enjoy the convenience of:
Single sign-on for online and mobile banking
Consistency across all devices
Logging in with two-factor authentication
Adding notes, tags, and pictures to your transactions
Plus, check out our new mobile app
Easier access to credit card, mortgage, and bill pay information
Manage external transfers, mortgages, and account to account transfers
How do I access digital banking?
Anytime on or after February 21, 2023 you can access the new digital banking and your account on a desktop, laptop, mobile phone, or other internet-accessible device. Simply log in with your existing online banking credentials to both online and mobile banking. There are two access points:
Online — Go to www.novacu.com and click eBranch LogIn to get started. With upgrade all account details are carried over. Your User ID will remain the same. You will be prompted to reset your password and other security information.
Mobile App — Download the NEW mobile banking app from the Google Play or Apple Store
Note: You will not be able to access the website via old bookmarks or the previous mobile banking app.
Do I need to re-enroll in digital banking on the new system?
There is no need to enroll in Online banking if you have previously enrolled in online banking. Log in with your existing online banking credentials on either the digital banking website or the new mobile banking app. If you are having trouble logging in, you can reset your password to recover access to your account.
Special Note: If you have not previously used online banking, then you will have to go through the enrollment process.
Will I need to download a new Mobile App with the new digital banking?
Yes. The Apple app is available on the App Store and the Android app is available on Google Play. Simply search for the Nova Credit Union digital app in the app store. Be sure to look for our Nova CU star logo.
Here's Easy "How To" Log In Steps to Digital Online and Mobile App Banking
Can I customize my mobile banking dashboard on multiple devices?
Yes, you can! You can customize a unique Dashboard set up for each of your devices. Changes to one device's Dashboard layout will not affect the arrangement on other devices.
Messaging with Digital Online and Mobile App Banking
How do I send a message in digital banking?
Whatever device you are on, it's easy for you to start a secure conversation with the credit union:
Log in to digital banking via the Login button on the website or via the mobile app.
From a desktop, click on the envelope icon in the upper right-hand corner of digital banking or select Message from the dashboard of mobile banking, click on the Start a conversation or click the conversation icon on mobile.
Type your message and click Send.
A member service consultant will respond shortly after you send your message.
Transacting with another Financial Institution
How do I set up a new transfer to or from another institution?
You can make transfers between your credit union accounts and other financial institutions once an external account has been verified.
To add an external account:
Set up an external transfer on a desktop:
Log in to Digital Banking
Click on Move Money
Click Transfers
Click +External Account to set up a new linked account
Confirm a deposit amount into your other financial institution
Finally, schedule a new one-time or recurring transfer
Set up an external transfer on the app:
Log in and click
Click Settings
Click External Account to set up a new linked account
Confirm a deposit amount into your other financial institution
Finally, schedule a new one-time or recurring transfer
Please note: Transfers to another financial institution may take 3-5 business days to process.
Alerts
Will my previously created account alerts work in the new digital banking system?
Alerts will need to be re-entered in the new system. To set up alerts in digital banking:
Log in
Select the account you would like to set up an alert for
Click Alert preferences in the menu or Manage alerts in mobile
In the Balance alerts section, select Add alert.
Select Above or Below, and then input a dollar amount.
In the Alert/Notify by field, select Email, Text message, or In-app message.
Select Add Alert to save the alert
Repeat steps for Transaction alerts
How do I delete an alert in digital banking?
Alerts can be deleted at any time in digital banking.
Log in
Select the account you would like to edit up an alert for
Click Alert preferences in the menu or Manage alerts in mobile
Under Alerts
Click Edit next the alert you would like to change
Click the Trashcan icon or click Remove in mobile
How do I edit an existing alert in digital banking?
Alerts can be edited at any time in digital banking.
Select the account you would like to edit an alert for
Click Alert preferences in the menu or Manage alerts in mobile
Under Alerts
Click Edit next the alert you would like to change
Bill Pay allows you to pay anyone, anywhere right from your computer or mobile phone. There is no limit to the number of bills you can pay, and this service is free to all members with a checking account. Bill Pay is offered through digital banking.
Will I need to re-enroll in eStatements with the new digital banking?
You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.
How do I view my account statements and tax documents in digital banking?
Account statements and tax documents can be downloaded from digital banking. These are only available for accounts already enrolled in eStatements.
Log In
Click on any account listed
Click on Documents from the Account Details page in the options menu
Statements and Taxes will be listed for each year available
Remote Deposits
How do I make a mobile deposit in digital banking?
Mobile deposit is available for all checking accounts, but you must enroll first. Mobile deposit can only be done through the mobile app.
Log in
Select Deposit under your checking account OR select Deposit Check from the slideout menu in the mobile app
Click Enroll Account and go through the sign-up steps
Once your request has been processed and approved, tap Deposit a Check
Enter the check amount
Tap Continue
Select the account to deposit to
Take a picture of the front of the check and tap continue
Take a picture of the back of the check and tap continue
Verify the information and tap Submit
Are there limits on the dollar amount and number of mobile deposits I can submit?
Mobile deposit limits are based on the type of checking account you have. These limits include a daily dollar amount and number of items deposited daily. If you have specific questions, come in or call the credit union at 800-864-0445
What should I do with my checks after using mobile deposit?
You should retain the check for seven days after the deposit has posted to your account. After that time, you may shred it.
Card Management
How do I block my debit card in digital banking?
Blocking your debit card is easy in digital banking. It's just as easy to unblock it as well!
Log in
Under the Card Management tile, click the toggle slider to turn the desired card off
If you wish to turn the card back on, simply click the toggle next to the blocked card to turn it on
Reorder Checks
How do I re-order checks in digital banking?
Checks can be re-ordered through digital banking.
Log in
On the dashboard click on your checking account from the account list
On the account details page, from the options section click on the Reorder checks link
