ZIP24
With a Phone and a Personal Identification Number (PIN), your Nova CU account information is never more than a telephone call away. ZIP24 provides you with secure access to your accounts 24 hours a day, 7 days a week.
Best of all ZIP24 is safe and confidential:
- Only you have access to your password/PIN
- Transactions can be made only between your own accounts
- Transfers can't be made to someone else's account
To access ZIP24 call your local branch number or the ZIP24 line at 800-865-0445 option 1 anytime, anywhere.
You may also access ZIP24 thru your local branch phone number — just listen to the menu for the number to press to access ZIP24.
Update! ZIP24 is now Voice-Activated!
With our new upgrade, you can use voice commands instead of pressing buttons to get your Nova CU account information through your phone. If you prefer to continue to use your fingers, that's ok too!
IMPORTANT:
If you prefer to continue to press your commands, there has been a slight change in the menu codes. Please listen carefully when you call in. The new codes are listed below. Call your local branch number to access ZIP24 or the ZIP24 line at 800-865-0445 option 1 anytime, anywhere.
| Code | Action |
|---|---|
| 0 | Member Service |
| # | Repeat Menu |
| * | Previous Menu |
| 1 | Account Balance Choose Account Type: Checking, Savings, CD/IRAs Choose: Available Balance, Last Deposit, Date of Last Deposit |
| 2 | Account History Choose Account Type: Checking, Savings, CD/IRAs Choose Last 5 transactions, Check Number (for checks cleared), Date, Amount, ATM Transactions, Withdrawals, Deposits |
| 3 | Funds Transfer Activities Transfer Funds or Make a Payment |
| 4 | Share Withdrawals |
| 5 | ATM and Debit Card Management (press 1 for Card Services) Activate a card, Deactivate a card OR REPORT A CARD LOST OR STOLEN, Reorder a current card* (*Please Call Credit Union for a NEW card) |
| 6 | Additional Options |
| 7 | Future Dated Transactions (ACH deposits that have not been posted to your account yet) |
| Press # after Member Number and Member PIN to speed up access!!! | |